Shipping Information
Free Shipping for Every Order!
At Solalune, we delight in offering our customers free shipping on all orders, bringing the magic of the moon directly to your doorstep without extra costs.
Order Processing Times
Your orders are our top priority. After placing an order, expect it to be processed and dispatched within 1-3 business days. During peak times and holidays, this timeframe may extend up to 7 business days. An order is considered dispatched once it's in the hands of our shipping carrier.
Estimated Shipping Times
The transit time of your package largely depends on your location. Please refer to our website for estimated delivery times specific to your country. Note that during peak times and holidays, carriers may experience delays. For international shipments, customs delays could further extend delivery times.
Estimated Delivery Times:
🇺🇸 USA: 2-4 Business Days
🇬🇧 UK: 4-7 Business Days
🇨🇦 Canada: 5-9 Business Days
🇦🇺 Australia: 5-8 Business Days
🇳🇿 New Zealand: 6-10 Business Days
🇮🇪 Ireland: 9-12 Business Days
🇩🇪 Germany: 4-9 Business Days
🇩🇰 Denmark: 7-10 Business Days
🇳🇴 Norway: 7-10 Business Days
🇸🇪 Sweden: 6-9 Business Days
Accuracy in Shipping Details
Ensuring the accuracy of your shipping details at checkout is crucial for a smooth delivery experience. You have a 24-hour window post-order to make any necessary changes to your shipping address. Please review and confirm your address carefully, as after 24 hours, your order will be shipped to the provided address and changes will no longer be possible.
Once an order is dispatched, we are unable to alter the destination with the shipping carrier. In cases where the shipping address is incorrect and we are not notified within the 24-hour window, Solalune cannot be held responsible. Unfortunately, in such scenarios, we are unable to offer a refund or reship the order, as we have no way of tracking or redirecting the package once it's in transit.
For any address changes within the first 24 hours, please contact us immediately at support@solalune.com. Timely communication is key to ensuring that your order reaches you without any issues.
Delayed Delivery
While we strive for prompt delivery, delays can occur due to factors outside our control, such as courier disruptions or severe weather conditions. In these events, we'll work closely with the courier for a swift resolution. Additionally, product availability, address verification, or payment processing issues can also lead to delays. Rest assured, we'll keep you informed throughout.
Lost or Stolen Packages
In the unfortunate event of a lost or stolen package, please contact us at support@solalune.com. While the responsibility shifts to our courier partners after dispatch, we're committed to assisting you. We recommend contacting the courier for a claim and we will also follow up on your behalf.
Please note, lost or stolen packages are outside the scope of our refund policy. However, we may offer a replacement depending on the situation. If a package is not recoverable, we advise filing a police report.
Shipping Policy Updates
Solalune reserves the right to modify this Shipping Policy. We encourage customers to review it periodically for any changes. By purchasing our products, you agree to this Shipping Policy and its updates.
For any questions or concerns, feel free to reach out to us at support@solalune.com.