Returns and Refunds

Commitment to Quality

At Solalune, we pride ourselves on delivering products that capture the enchanting essence of the moon's beauty. However, if for any reason you find yourself dissatisfied with your purchase, our 60-day money-back guarantee has got you covered. For assistance, please don't hesitate to reach out to us at support@solalune.com.

Cancellation Policy

We understand that plans can change. If you need to modify or cancel your order, please do so within 24 hours of your purchase. After this period, we might not be able to accommodate your request, as your order will have already progressed to the processing stage. For cancellations made within the 24-hour window, expect your refund to be processed within 7 business days.

60-Day Money-Back Guarantee

Your satisfaction is paramount to us. If you're not entirely pleased with your Solalune purchase, you can return it within 60 days for a full refund. To begin the return process, please contact our support team by completing the form on our Contact Us page or by sending an email to support@solalune.com. Make sure to include your Order Number, or the Name and Email Address used during purchase, to help us swiftly process your return.

Damaged Items

We take extra care in packaging our products, but if you receive a damaged item, we're here to help. Please report any damages within 72 hours of delivery by emailing support@solalune.com with a clear photo of the damage. We will assess the situation and, if eligible, you'll receive a replacement at no additional cost. Note that we cannot offer refunds or replacements for items damaged through normal wear and tear or misuse.

Shipping and Delivery

While we aim for prompt delivery, we cannot be held accountable for delays caused by couriers, customs, or other uncontrollable factors. If you encounter any issues with the delivery, please contact the courier service directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is crucial to double-check your shipping address when placing an order. If the address is incorrect and we are not informed within 24 hours of your order, we cannot offer a resend or refund.

Policy Updates

Please be aware that we reserve the right to update our Return & Refund Policy at any time. We encourage customers to review the latest policy version before making a purchase. By buying and using Solalune products, you agree to adhere to our Return & Refund Policy.